Frequently Asked Questions

Account Information Bill Pay and E-bill Business Customers Electronic Statements FinanceWorks General Signing On Transfers
Account Information
How much account history is available online?
You can view your account activity from the previous 12-month starting at the beginning of the year. As the year progresses the amount of available account activity will increase, eventually building up to 24-months of history. (top)

What types of accounts do I have access to online?
You will have access to all open checking and savings accounts, CDs, IRAs, installment loans, and lines of credit set up with your Social Security Number. Accounts in a temporarily or permanently closed status will not display online. (top)

How do I add accounts to my Online Banking profile so I can view them online?
If you open an account in the future and can't view it online, please stop by any 1st Source banking center or call the Customer Service Department (574-235-2000 or 1-800-513-2360, Monday through Friday from 8:00 a.m. to 8:00 p.m. ET or Saturday from 9:00 a.m. to 1:00 p.m. ET) to have it attached to your Online Banking account. (top)

Bill Pay and E-bill
How do I sign up for bill payment?
After you login to your Online Banking account, click on the Make A Payment tab. You will then be prompted to submit a Bill Pay application. After your application is approved, you will be able to add payees and schedule payments. You will receive an email letting you know the Bill Pay feature is ready to access. (top)

Business Customers
Can business customers use Online Banking?
Yes. You will be able to use this service to access all checking and savings accounts with the same Tax Identification Number. You will also have access to your CareFree line of credit. e-Statements and Bill Pay are not available for business accounts. More features and options are available with our Business Banking Online product. To learn more please visit our website or contact Cash Management at (574) 235-2619 locally or 800 399-5592 toll free. (top)

Will business customers have access to Bill Pay?
No. At this time we cannot set up business accounts for Bill Pay through Online Banking. However, our Business Banking Online product does offer Bill Pay for business accounts. To learn more please visit our website or contact Cash Management at (574) 235-2619 locally or 800 399-5592 toll free. (top)

Electronic Statements
What is an Electronic Statement?
Electronic Statements is a FREE service to Online Banking customers that allows you to receive an electronic version of your statement instead of receiving a paper statement in the mail. If you need a paper copy of your statement you can print your Electronic Statement from your computer. You can also download your statements for your personal records. By signing up for Electronic Statements you can protect your identity by reducing the possibility of your statement being lost or stolen in the mail. It is also an environmentally friendly alternative to getting a paper statement. (top)

How do I sign up for Electronic Statements?
You can sign up for Electronic Statements by logging into your Online Banking account. Once logged in and authenticated, select the e-Statements link located at the top of the Banking tab. After carefully reading the disclosure you will be allowed to select the accounts you want electronic statements for. Accounts not selected will continue to be provided as paper statements. (top)

Can I turn my paper statement back on?
Yes, you can resume paper delivery of your account statements by returning to e-Statements page located on the Banking tab, click on the "Modify Delivery Options" and selecting "Paper Only" for the accounts you want to change back to paper statements. (top)

Is Electronic Statement Delivery Free?
Yes, it is a FREE service offered to 1st Source Online Banking customers. (top)

What if I need to change my e-mail address?
In order to continue receiving the e-mail notice that your latest Electronic Statement is available, you need to notify us of your e-mail address change. To update your e-mail address you should log on to Online Banking. In the Banking tab select e-Statements. On the Statement Delivery Options page you will see the delivery email address on file. You may click on the Edit? link to change the email address for Electronic Statements.

In the event that your email address rejects our statement notification email three consecutive times, 1st Source may excise its it's right to convert your statements back to paper format. (top)

What is the difference between my Account History in Online Banking and my Electronic Statement?
Both your Account History page and your Electronic Statements show your transactions and are free of charge. But, there are some key differences:

  • The Transaction History page in Online Banking shows all of your transactions for the last 30 days. Transaction information is updated as it occurs. Online Banking Transaction History is not your official record from the bank.
  • Your Electronic Statement replaces your paper statement and is updated when your statement cycles, not daily. Up to 24 months of statements are available with Electronic Statements. Your statement is your official account record.

What account statements are available electronically?
Your checking and savings account statements are available electronically for personal accounts in which you are a owner. You can select which accounts to turn on for Electronic Statements. You can change some or all of your account statements back to paper at any time.

Non-personal (example: businesses or trusts) and non-direct ownership (example: Trustee or Custodian) accounts will need to request for an exception with Online Banking customer support. You can call a 1st Source Bank Online Customer Service Representative at 574-235-2000 or 800-513-2360 (Monday - Friday 8:00 am - 8:00 pm ET or Saturday 9:00 am - 1:00 pm ET) or send a secure message with our online from. (top)

Who should I contact if I don't receive my Electronic Statement?
Please call a 1st Source Bank Online Customer Service Representative at 574-235-2000 or 800-513-2360 (Monday - Friday 8:00 am - 8:00 pm ET or Saturday 9:00 am - 1:00 pm ET)or send a secure message with our online from. (top)

Is my statement information secure?
Yes, your electronic statements are protected by the same technology that keeps your online banking information encrypted and secure. Furthermore, you can reduce the possibility of mail fraud and identity theft by stopping delivery of your paper statements. (top)

Will I continue to receive my paper statements in the mail?
No, by choosing to receive an Electronic Statement you elect to discontinue the process of having 1st Source Bank furnish you with a monthly paper statement by regular mail. (top)

How long will it take to set up my Electronic Statement?
Once you have enrolled in Electronic Statements you will have instant access to up to 24 months of account statements. (top)

Will my Electronic Statement look the same as my paper statement?
Yes, your Electronic Statement looks exactly like your paper statement. (top)

Will I be able to print my statement?
Yes, once you open the Electronic Statement you will be able to print it just like you print any document on your computer. (top)

How do I save my Electronic Statement for future reference?
You can save your Electronic Statement and check images right to your computer as PDF documents. Once the PDF is open, select "File" from the top menu bar and then "Save As". Be sure to give your statement a unique file name so that is easily distinguishable in the future. (top)

How will I know when a new statement is available?
When a new statement is available, we will send you an e-mail notification. (top)

When will I receive my Electronic Statement?
Your statement will be available the day after your statement cycles. The "Statement Cycle" date is shown at the top of your account statement. 1st Source will notify you via email on the day your statement is available. (top)

What format will my statements appear in?
You will have access to a PDF version of your statement. If you do not have Adobe Acrobat Reading installed on your pc, you can download it by clicking here. This document is an exact replica of your paper statement. (top)

If I open a new account in the future will it automatically be set up with a paper or electronic statement?
Your new account will automatically be set up to receive a paper statement. You may change the set up to receive an electronic statement at any time. (top)

When can I view my Electronic Statement?
If you sign up for Electronic Statements, you can view your current statements immediately. We'll send you an e-mail when your next statement is ready. If you are not receiving e-mail notifications, there are a few things you should check:

  • Verify that your e-mail address is correct
  • Check to see if your e-mail account is filing notifications in your spam or bulk folders. If it is, add 1st Source Bank to your address book to ensure that notifications go to your regular inbox.

Please note: Even if you have not read the e-mail from us, you may sign on and view the statement online. (top)

Can I get online statements if my account statements are combined?
Yes, if you receive combined statements, you will continue to receive your statements as you would via the mail. The only difference is that all combined accounts will be listed under the statement's primary checking account number. If you select an account for electronic delivery and it is not the primary account, only statements created before or after the account was attached will be listed under that particular account number. There are few additional special circumstances surrounding combined statements that you should be aware of:

  • If the primary account is closed for any reason, all statements, including open attached accounts will be removed from the site.
  • If the primary account is 'owned' by someone else and you do not have online access, you will not be able to receive an Electronic Statement.
Click here if you would like any of your accounts removed from the combined statement. (top)

What is Adobe Reader and why do I need it?
Adobe® Acrobat® Reader" is free software used for viewing and printing PDF files. You will need this software installed on your computer in order for your computer to download, display or print your statement and images. Click here to download Adobe Acrobate Reader now. (top)

What if there's a discrepancy between the information in my Online Banking register and FinanceWorks?
Your Online Banking account data is analyzed and sorted by the FinanceWorks software to help you with categorization, planning and reporting. If there's a discrepancy in the information you see in your Online Banking register and FinanceWorks, rest assured that your Online Banking register is correct and always supersedes the information in FinanceWorks.?If you experience a discrepancy contact the Customer Service Department at 574-235-2000 or 1-800-513-2360. (top)

How do I start using FinanceWorks?
It's easy! Simply login to your Online Banking account and click the FinanceWorks box located towards the bottom of the Home Page. (top)

Can I change all transactions from the same payee?
Sure! Just click anywhere in the transaction's row after you change the payee. Or if you're changing the category, we'll offer to make the change right after you make the choice. (top)

How do I refresh my transactions to get the latest?
In most cases, you shouldn't have to refresh an account yourself. Every day, we automatically get the transactions that your financial institution made available the night before. Exceptions: 1) Accounts from some financial institutions (such as Wells Fargo and some others), don't update automatically. Instead, you need to click Refresh on the Transactions page for that account. 2) Occasionally, an account can get into an error state, as indicated by a yellow triangle. See the next section for more help on fixing the error. (top)

What if I change my password at one of my outside financial institutions?
(The following information applies to all financial institutions except Wells Fargo.) If you change your password at one of your outside financial institution's websites, you need to change it in FinanceWorks, too. Otherwise, we won't be able to refresh your account. Important: Also, if you leave FinanceWorks set to the wrong password for too long, you may get locked out of your financial institution's website. This can happen if your financial institution interprets our daily updates as invalid access attempts. (top)

Are my credit card transactions double-counted?
This can happen if you use the Credit Card category for payments to a credit card account that you're tracking in FinanceWorks. To fix this: 1) In your checking account, categorize each credit card payment as Transfer Out. 2) In your credit card account, categorize each payment received as Transfer In. (top)

What is included on the SAVINGS chart?
Any transaction assigned to the Savings category is shown on the Savings chart for that date range. You don't need to have a savings account. (top)

Why do I see spending on my INCOME chart?
We count a category as an Income category if its deposits exceed its expenses in the date range. For example, if you buy Clothing in April and then return it in May, you'd see your Clothing pie slice for May in the INCOME pie chart. (top)

How do I split transactions?
You can break up a transaction to assign amounts to different categories. For example, you might buy groceries, household items, and prescription medications in the same purchase. Or maybe you deposit an insurance refund along with your paycheck. To split a transaction: 1) Select any transaction and click EDIT DETAILS. 2) Click ADD ANOTHER CATEGORY. 3) On each new row, you can include the category and amount for each part of the transaction you want to split out. We'll do the arithmetic for you so that your total stays correct. 4) After you click SAVE, you'll see that the category is shown as Multiple and a split icon is added to the row. And if you added a note, a note icon appears. You can put your mouse on the Note icon to see what's in it. And don't worry, you can still search on the contents of the Notes field. (top)

How do I prevent my credit card charges from being double-counted?
Use Transfer Out or Transfer In for transfers of money that you don't want to include in your spending totals. For example, when you pay your credit card bill from your checking account, you won't want that amount included as spending because you'd be counting the same amounts twice. (The individual credit card charges are already counted in your Trends and Goals.) (top)

What if I get duplicates of some transactions?
Occasionally, you may see the same transaction twice in your Cleared Transactions list. This is rare, so first be sure that this transaction is truly a duplicate. If this happens: 1) Select one of the duplicates and click Delete. 2) Click Yes to confirm. (top)

How do I put my transactions in check number order?
You can click in any column heading to change the order of the contents. Here is an example: Choose Sort Ascending when you want the transactions to go up by number or from A to Z. Sort Descending works well when you're looking at check numbers. That's because blanks are lower in value than numbers, so your check numbers will pop to the top of the list. (top)

How do I set up a reminder?
To set up a bill reminder, click an account name from the home page Accounts list (in the upper left corner) and find the Upcoming Transactions section. Select the Remind? checkbox for the transaction (as shown below). Then click the Settings link on the home page and find the Bill Reminders section on the page. Set the number of days ahead you want to see the reminder, check whether you want an email reminder or just see the reminder on your Home page (or both). If needed, scroll up to the Email section and enter your email address (if youve chosen to receive the reminder by email). Then click the Save button at the bottom of the page to save the settings. (top)

How do I change a reminder?
If you happen to notice that the date or amount doesn't look right on an alert that shows up in the Alerts & Reminders area at the bottom of the home page, just click on the payee name link. Find the transaction that you want to edit in the Upcoming Transactions section, click in the row to highlight it, then click Edit Details. Make your change and click the Save button. (top)

How do I edit, delete, or add upcoming transactions?
Although we can detect many of your upcoming bills, you'll probably need to edit, delete, or add more to reflect what you actually plan to pay. How did any upcoming transactions end up on my list in the first place? Just once  when you add an account to FinanceWorks  we look at your history in that account and create upcoming transactions for you. For example, if we see two similar cleared transactions about 30 days apart that should be assigned to one of these categories, we thought you might be paying a repeating bill: Childcare/Daycare, Insurance, Loan, Mortgage, Rent, Utilities. Also, we look at the payee description that your bank assigned to your transactions. If the payee description contains the word bill, we'll add an upcoming transaction for it. And if a payee seems to be a credit card payment, we'll add an upcoming transaction assigned to the Transfer Out category. Then we added 30 days to the most recent example of each bill, gave it a Monthly frequency, and added it to your Upcoming Transactions list. So, you should edit, delete, and add more upcoming transactions as necessary. (top)

How do I edit the upcoming transactions?
1) From the Accounts list on your Home page, click the account you want to work with. 2) In the Upcoming Transactions list, go ahead and change any details about the bills that you do expect to pay. (top)

How do I delete upcoming transactions?
For each transaction that you don't expect to pay, select it and click Delete. Then, select Delete All Future to delete the entire series of upcoming transactions that we set up to repeat monthly. Or, select Delete This One to delete only this first instance of it (this will leave the upcoming transaction on your list; it will just switch to next month's date). (top)

How did any upcoming transactions end up on my list in the first place?
1) If there are any more bills you plan to pay, click Add to set up each one. For example, here's how to set up your rent check. ***Hint: When each of your actual transactions clears, we can't always match it with its upcoming transaction. The match is important for keeping the amount you can spend accurate. So, to improve the chances of a correct match, please follow these guidelines when adding a new upcoming transaction: -Choose a Date the same or earlier than the date the actual transaction will clear. -Enter the correct Check # if it's a check. -Choose a Payee from the list that opens when you start typing. -Enter an Amount close to what you'll pay.*** 2) Click Save. (top)

How do I put my new financial institution password into FinanceWorks?
1) From the Accounts list, click the name of the account. 2) Near the top of the page, click Change Sign-In Information. 3) Enter your new sign-in information and click CONTINUE. (top)

Can I set up subcategories?
No. Some people really want to track things like Auto (Gas), Auto (Repair), and Auto (Wash) as separate categories so that they can see those totals either separately or rolled up into the master category name (Auto). This is a level of detail that FinanceWorks doesn't track. However, you can set up your own custom categories. You're not limited to the Base set of categories we've set up. (top)

How do I add my own categories?
Yes, you can add your own categories. You're not restricted to the Base list of categories we set up for everyone. To add a category: 1) Click Add/Edit Categories... from any transaction list. 2) Choose whether to add a personal or business category. 3) Click Add Category (or Add Business Category). 4) Then type your new category name. 5) If your new category has to do with money coming in, be sure to change Expense to Income (or change Business-Expense to Business-Income). 6) Click SAVE AND CLOSE. Assign the new category to your transaction. (top)

How do my transactions get categorized?
We automatically categorize transactions based on their payees. A payee is the description we get from your financial institution. It could be: -The name of a store, utility, or person that you paid -The name of a business or person who paid you -A type of transaction that your financial institution made for you, such as MONTHLY FEE -Just the word CHECK or DEPOSIT (from some financial institutions). The payees from your financial institution often have a lot of extra text at the end. Whenever possible, we'll suggest more intuitive names and categories for common payees. (top)

Why don't checks get categorized?
You'll need to enter the payee and category on checks that you've written by hand. (top)

How should I categorize credit card payments?
On payments to your credit card, use the Transfer Out category. Otherwise, your Trends and Goals would double-count the expenses for your credit card charges. (top)

Is there any reason to use the Credit Card category?
Yes. Use it when you make payments to a credit card account that you aren't tracking in FinanceWorks. (top)

How do I set up my goals and budget?
1) Click the Goals tab. We set up your first month's goal categories for you automatically, based on your recent spending. 2) To add a category, find the Add a Category list at the bottom of the page. Then select the new category you want to watch. ***Tip: We recommend that you watch only categories that you can control. (For example, watching your dining makes sense, but it probably isn't useful to set a goal for your rent.) You can add up to 60 goals, but most people just don't find it convenient to follow that many.*** 3) Delete categories you don't want to watch. (top)

What do the goal / budget numbers mean?
1) Your spent amount is how much we think you've spent so far this month in this category. You can click the category name to see the list of transactions we're counting. 2) Your amount remaining is how much more you can spend this month in this category and stay under your goal. 3) Your goal for each category is the limit you want to set for your spending in each category. ***Tip: You can get an email alert when you're close to exceeding a goal.*** 4) We calculated your average from your last three whole months of spending. Caution: If you just signed up with FinanceWorks, you won't have enough data to produce accurate averages. You can still set goals for this month and watch your progress toward them, though. The Overall goal is the sum of all the goals you're currently watching. If you edit the Overall goal amount, the other goals all adjust by the same percentage. (top)

How can I tell if I'm living within my means?
For a quick answer, go to the Trends page. The Bottom Line and the green box tell you if your income is more than your spending (this would be Good)! You can click through to see subtotals of your transactions. You can even compare your spending to goals you've set up in the same category. (top)

How do I control what I see on the Trends page?
In the top part of the Trends page, you can click to total your transactions in different ways. Then in the bottom part of the Trends page, you can change the Payee, Category, or Note for each transaction. Here is what you can click in the top part: 1) Click the 1 MO, 3 MO, or other date buttons. 2) Click the SPENDING, INCOME, or SAVINGS buttons. 3) From any pie chart, click a slice. You'll see just the transactions assigned to that slice. (top)

How do I exclude transactions from the Trends page?
To exclude an entire account, go to the Accounts page and look in the Include in Trends column. Uncheck the box for any account you want to exclude from the Trends page. Tip: Some people like to exclude their investment accounts because transactions within those accounts aren't part of their day-to-day spending. To exclude individual transactions, select Transfer In or Transfer Out as the category. (top)

How do I add my paycheck?
You can click What's Left on your Home page to open the Stay on Top of Monthly Bills window. It helps you predict the balance of the account where you deposit your paycheck and pay most of your bills. If you already see a date for your next paycheck in the window, you can skip this answer. But if you see an ADD PAYCHECK button, and if you're having trouble finding your last paycheck through the Add Paycheck dialog box, you can add it another way. 1) Close the Add Paycheck dialog box if it's still open. 2) Under Today's date, make sure you see the name of the account where you deposit your paycheck. 3) If it's not the account where you deposit your paycheck, switch to the right account. 4) Once you have the right account, click the balance. 5) In the Upcoming Transactions section, click Add. 6) Click the Repeating tab and fill out the fields. Be sure to select Paycheck for the category. 7) Click Save. Then click the Home tab, and click What's Left. The ADD PAYCHECK button should be removed. (top)

What types of accounts can I add from other financial institutions?
You can add accounts to FinanceWorks from more than 12,000 additional financial institutions. You'll go through a short one-time interview where we ask you for your sign-in information for your account at that institution. To begin, you can click the button at the top of the Accounts list on the Home page, or you can click the Accounts link at the upper-right of any FinanceWorks page and then click Add Account. These are the account types you can choose from most financial institutions: Checking, CD, Money Market, Savings, Credit Card, Mortgage, Loan, and Line of Credit. (top)

What types of 1st Source accounts can I see in FinanceWorks?
The following 1st Source accounts can be viewed in FinanceWorks: Savings Checking, Money Market, Credit Line, Installment Loan, and Mortgage Loan. (top)

How do I add my new 1st Source Account?
To add your new account, you can click the Refresh button at the top of the Accounts list on the Home page, or you can click the Accounts link at the upper-right of any FinanceWorks page and then click Refresh All. If your new account is still not displaying, it will need to be added manually. Click the Accounts link at the upper-right of any FinanceWorks page and then click Add Account. Select 1st Source Bank (InfoSource Online) from the list of banks and then click Continue to use the same logins you use to access InfoSource Online Banking. Your new account should now be displaying. (top)

What do I do if I can't see all my accounts online like I have in the past?
Contact the Customer Service Department at 800-513-2360 to have additional accounts added to your Online Banking. (top)

If I only have a loan or CD why can't I use Online Banking?
You may not view your Certificate of Deposit (CD) or loan online without having a 1st Source Bank ATM or debit card. In order to have card, a customer must have either a checking or savings account. (top)

Why do I have to use the enhanced security (using a picture and security questions)?
When you visit your banking center, you know our faces and we know yours. 1st Source has brought this same concept to you on the Internet. When you login to your account, you will be asked to select a picture and phrase and the answers to three challenge questions, which will be shared secretly between you and 1st Source. When you login to your account in the future and see the image and phrase you selected, you can be confident that you're in the 1st Source website, not an imposter site. (top)

What accounts can I transfer between?
You can transfer between almost any checking, savings or Home Equity Line of Credit displayed in your online account. You can also make loan payments by transferring from any checking or savings account to a 1st Source loan or line of credit. (top)

What accounts will I be able to view online?
You will have access to all checking and savings accounts, CDs, IRAs, installment loans, and lines of credit in which you are considered an owner or authorized signer. (top)

What accounts will a consumer be able to see online? A business?
Consumers will initially have access to all checking and savings accounts, CDs, IRAs, installment loans, and lines of credit in which you are considered an owner or authorized signer. Businesses will initially only have access the checking account that is linked to debit card associated with their online account. (top)

Is the loan balance I see online my payoff balance? If not, how do I obtain a payoff balance?
The balance you see online is not your payoff balance. Please call customer service at 800-513-2360 for your current payoff amount. (top)

Signing On
How do I change my password?
Your password may be changed at any time by clicking on the Tools tab, and accessing the User Options link. (top)

Why do I enter my User ID and password on two different pages?
Our new online security requires that you enter your User ID and password on two different screens. Once you have submitted your User ID, the password field will appear on the next screen. (top)

What happens if I get a new Resource or Resource Plus Card?
You will still have access to your online banking account if you close your current Resource or Resource Plus Card. However, if you enter your User ID and password incorrectly and your account becomes locked, you will not be able to login to your account until your new card and PIN arrive in the mail. ***Please note that your User ID will remain the same until you change it. For example if your User ID is the last seven digits of your old Resource Card it will remain that number even if you receive a new Resource Card. (top)

How do I login to Online Banking?
You can go to www.1stsourceonline1.com or go to www.1stsource.com and login using the Manage Your Accounts login box. (top)

What is the difference between my User ID, Password and PIN?
"Your User ID is entered in the first page of online banking. When you initially register for Online Banking you will be prompted to create your User ID. It must be between 7 and 14 characters in length. The User ID is not case sensitive and can be made up of all numbers, all letters, or a combination of both. "Your password is entered on the second page of the login process. Your password must be between 8 and 14 characters. It is case sensitive and must contain at least one number, at least one uppercase letter, at least one lowercase letter, and no more than 2 of a given number, letter or character i.e. 2Aaa2Bbb2 = incorrect (triple a's, b's & 2's); AaBb1122 = correct. "Your PIN is the 4 digit code you enter at an ATM or a store when making debit purchases. Your PIN arrives in the mail two or three days before your Resource or Resource card. (top)

What internet browser should I use to access Online Banking and bill pay?
To ensure your online account access is both secure and convenient, we recommend using one of the following internet browsers:

Browser: PC: MAC:
Internet Explorer ?
? 7.0, 8.0 & 9.0 ?
5.1.5 - 5.1.7
13.0 - 14.0
13.0 - 14.0
Google Chrome
20.0 - 21.0*
20.0 - 21.0*
? AOL Desktop for Mac 1.5 ?

***Please note, the Online Banking application requires that JavaScript, Session Cookies & Permanent Cookies be enabled in your browser.


What should I do if I forget my PIN?
Visit any 1st Source Banking Center with your photo ID to obtain your PIN. If you are unable to visit a banking center, please contact customer service at 574-235-2000(toll free 800-513-2360) to have your PIN mailed to the address we have on file. (top)

What should I do if I forget my User ID?
On the login page where you enter your User ID, you will click on the I Don't Remember my User ID link below the User ID box. You will be prompted to enter the email address you have on file for your online banking account. You may also call our Customer Service Department at 574-235-2000 (toll free 800-513-2360) Monday thru Friday 8 a.m.-8 p.m. ET or Saturday 9:00 a.m. thru 1:00 p.m. ET. (top)

What should I do if I forget my password?
After you enter your User ID, the password screen will display. Type the word forgotten in the password field. You will then be prompted to enter the PIN that goes with your Resource or Resource Plus card. Next, you will be prompted to enter a new password. Please note, your User ID will not change when you change your password. You may also call our Customer Service Department at 574-235-2000(toll free 800-513-2360) Monday thru Friday 8 a.m.-5 p.m. ET or Saturday 9:00 a.m. thru 1:00 p.m. ET. (top)

When is online banking available?
Online Banking is generally accessible 24-hours a day, 7-days a week. Occasionally it will be unavailable due to system maintenance. Whenever possible we will post a notice on the website prior to the maintenance. Most downtime is expected and planned, but the system may also be down infrequently for short periods of time due to unexpected maintenance requirements. (top)

What accounts will I be able to transfer between?
You can transfer between any checking, savings or Home Equity Line of Credit account attached to your Resource, Resource Plus, or HSA Card. You can also make loan payments by transferring from any checking, savings or Home Equity Line of Credit to a 1st Source loan or line of credit. (top)

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